If you booked your ticket less than 24 hours ago, you will get a refund from the airline. Navigate to the Continental Airlines "Manage Reservations" page if you are trying to change your reservation on the same day. Enter your flight confirmation number and your last name into the boxes at the bottom of the page. Follow the prompts on the next page to make your same-day reservation changes online.
Write down the confirmation number and pertinent details for your new reservation and bring this information with you when you check in for your flight. Nicole Vulcan has been a journalist since , covering parenting and fitness for The Oregonian, careers for CareerAddict, and travel, gardening and fitness for Black Hills Woman and other publications. She's also a lifelong athlete and is pursuing certification as a personal trainer.
Nicole Vulcan, Leaf Group. Step 1 Retrieve your flight information and look for the confirmation number for the flight. Step 2 Call Continental Airlines customer service department, if the flight you want to make changes for is more than 24 hours in the future. Step 3 Navigate to the Continental Airlines "Manage Reservations" page if you are trying to change your reservation on the same day. That means one frequent-flier program and one website.
Tickets will be issued under United's name only. The switch is a huge undertaking that has its risks. Any hiccups could mean delays throughout the airline's system. That's why United conducted four dress rehearsals with executives staying overnight at headquarters to make sure things went well.
Continental flight is scheduled to depart from Phoenix at p. PST on Friday. It's set to arrive in Cleveland as United Saturday morning. The airline will stop using Continental's "CO" code. That means no more Continental Airlines tickets, or flights — even though the Continental name is still painted on some planes.
The names of both airlines have been on signs at gates at its 10 hubs. By Saturday, it's aiming to take down the "Continental" signs at all airports it serves. Until now, each airline issued its own tickets, and passengers had to use separate ticket counters.
Now, it will no longer matter which ticket counter travelers go to. Gate agents should be able to book travelers on flights across the combined airline, which will be a big improvement any time a blizzard or thunderstorm snarls travel.
The change will also mean that airline workers can send planes from either airline to any of their gates. Previously, gate computers had been connected to separate reservation systems and they couldn't handle planes from the other airline. The systems are combining under the name of United's MileagePlus frequent-flier program.
Travelers who have accounts at both airlines will essentially be credited for their Continental OnePass miles in their combined MileagePlus account. But their MileagePlus account numbers will be those from OnePass.
As for passwords, PIN numbers and addresses — some of those will transfer and some won't. United has emailed frequent fliers about the details. But its look and feel is the old Continental. Passengers will be able to use it to check in, regardless of which airline issued their ticket.
The websites are set to go dark at 2 a. EST Saturday. United is aiming to have the switch done in time for travelers to check in for 6 a. EST flights. The airline says travelers who check in on the old United. There's a reason United held those dress rehearsals. Hundreds of check-in kiosks didn't work, forcing passengers to use ticket counters. The snafu delayed flights around the US Airways system for days.
Virgin America's switch to a new reservation system in October caused problems that lingered for months. Jay Pierce, the head of the ALPA unit at Continental, said in an interview that the airline "actually has done a fairly decent job of advising all the employees that there's a potential for disruptions and possible problems. The airline moves an average of , passengers per day.
It picked a Saturday for the switch because traffic is as much as 15 percent lighter than on weekdays. It further reduced the number of United flights because those are the flights that are switching to Continental computers. United must still schedule flight crews from each airline separately because it doesn't yet have union contracts to cover the combined groups.
US Airways has been operating that way since its America West merger. Pilots from both United and Continental have already been using the "United" radio handle with air traffic controllers, and flight attendants have been announcing flights onboard as United flights, even if passengers walked past a "Continental" sign to get on the plane.
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